Privacy Policy

At Cleantastic, we are committed to protecting your privacy. We treat your personal details with the same care and respect that we bring to cleaning your workplace.

This policy explains how we collect, use, store, and look after your information when you visit our website, request a quote, or enquire about joining our franchise family.

1. The Information We Collect

We only collect information that helps us deliver great service to you. This may include:

• Contact details: Your name, email address, phone number, and physical workplace address.

• Business details: Your company name, business type, and specific commercial cleaning needs.

• Franchise application details: Information you share with us if you apply to own a Cleantastic franchise, including your location preference and background info.

• Website usage information: Simple data about how you interact with our website, which helps us make our online experience better for everyone.

2. How We Use Your Information

We use the data we collect to grow our business and support you. Specifically, we use it for:

• Sales and quotes: Creating accurate cleaning proposals, sending out pricing options, and following up on your enquiries.

• Marketing updates: Sending you helpful newsletters, workplace tips, environmental sustainability updates, and details about exciting franchise opportunities.

• Franchise recruitment: Guiding potential owner-operators through our franchise discovery process.

• Customer care: Making regular follow-up calls and checking that you are completely satisfied with our service.

3. Sharing Your Data Safely

We will never sell or rent your personal information to anyone else. To give you the best local service, we may share your details with our regional Cleantastic Area Managers and our trusted local franchise owners. Every member of our network agrees to strict confidentiality standards, so your data stays safe and secure.

4. Keeping Your Information Secure

Most of our cleaning happens outside office hours, which means our clients trust us completely. We take that same attitude online. We use secure cloud databases and clear internal processes to protect your data from loss, misuse, or unauthorized access.

5. Your Rights and Choices

You are always in control of your information. Under the New Zealand Privacy Act 2020, you have the right to:

• Ask for a copy of any personal information we hold about you.

• Ask us to correct or update your details if something is wrong.

• Opt out of our marketing and sales emails at any time by clicking the unsubscribe link at the bottom of our messages.

6. Contact Us

If you want to view your information, change your preferences, or ask a question about how we look after your data, please get in touch with us.

• Phone: 0800 800 055

• Website: cleantastic.co.nz