FAQs

Commercial cleaning companies NZ - FAQ

1. How does Cleantastic provide security and confidentiality for our organisation?
2. What security checks are completed on your franchisees and staff?
3. What kind of insurance does Cleantastic carry?
4. Do your franchisees carry public liability insurance?
5. Do we have to sign a fixed-term contract?
6. Do you do quality checks?
7. Do you use environmentally friendly chemicals?
8. Do you provide rubbish bin liners and toilet paper?

 

1. How does Cleantastic provide security and confidentiality for our organisation?

Cleantastic is serious about security. We provide honest and reliable people you can trust.

We are exceptionally careful when selecting our franchisees and the people who enter your premises. Our selection process for cleaners includes:

  • an interview process
  • reference checks
  • all successful franchisees or staff members sign a confidentiality agreement
  • all franchisees and their employees are required to undertake Ministry of Justice security checks and clearances.

Our intention is that the Cleantastic commercial cleaner in your workplace will be an honest, secure and reliable individual who leaves your workplace a lot cleaner than they found it – after all, your workplace is our workplace.

2. What security checks are completed on your franchisees and staff?

All franchisees and their staff are security checked through the Ministry of Justice. They also all sign a customer confidentiality agreement to give you comfort that whatever information they see on your premises is not shared outside.

3. What kind of insurance does Cleantastic carry?

Commercial cleaning companies should have public liability insurance. All Cleantastic franchisees carry, as a minimum, $5 million of public liability insurance.

4. Do your franchisees carry public liability insurance?

Yes. Just as the main company has insurance, our franchises operate as unique commercial cleaning companies, and it is compulsory that all franchisees have cover of $5,000,000. A copy of our policy is available upon request.

5. Do we have to sign a fixed-term contract?

No. Cleantastic does not require fixed-term contracts – unless of course you want one.

We value the opportunity to be your service provider and along with our quality guarantee, back ourselves to be with you as long as you need cleaners. However, our terms and conditions do request 1 month’s notice by either party.

6. Do you do quality checks?

Yes. Every one of our customers receives regular visits or calls from one of our team.

7. Do you use environmentally friendly chemicals?

We use the safest cleaning products that are suitable for each job.

8. Do you provide rubbish bin liners and toilet paper?

We can arrange to supply any and all consumables for you if you wish.  These will simply be on-charged as a disbursement, separate to the cleaning fee.

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